Shipping & returns
Shipping Rates & Carrier
To destinations in the United States, shipping is free for orders over $120. For orders under $120, our flat rate shipping is $7.50 for packages. We charge $3.00 to ship a pattern envelope (which can contain up to six patterns).
Grumpy Goat Fine Yarn uses the United States Postal Service for fast, reliable, and cost-effective shipping.
We want you to be delighted with anything you receive from us. You may return any Grumpy Goat purchase in its original condition for a full refund. Please note that wound yarn or sale items cannot be returned. Postage is your responsibility unless it was our error. Our open return policy is a good reason to hang on to your receipt. There is no time limit on returned items.
Send all returns and exchanges to:
Grumpy Goat Fine Yarn, 78 Front Street, Suite 60, Port Jervis, NY 12771
Please include your receipt or packing slip. If you no longer have it, please include a way for us to know who shipped the merchandise back to us and include the following:
your email address
your phone number
your shipping address
Once we receive your return, it can take up to 10 business days for us to process. You will receive an email confirmation of your refund once it is processed. If you have any questions, do not hesitate to reach out to us at [email protected]